Terms & Conditions

Please read the Simmtronic Terms of Use carefully.

By using the Simmtronic website, you agree to these terms.

Who We Are And What These Terms Of Use Permit You To Do

We are Simm Tronic Limited trading as Simmtronic. We are registered in England & Wales under company number 02750770 and our registered office is Unit 3 Waterside Industrial, Estate, Charlton Mead Lane, Hoddesdon, Hertfordshire, EN11 0QR. Our VAT number is 594992959.

Provided you agree to and comply with all the conditions of our Terms of Use, we give you permission to use:

  • The website, the data supplied with the website, and any updates or supplements to it
  • The related online documentation
  • The service you connect to via the website and the content we provide to you through it

Your Privacy

We only use any personal data we collect through your use of this website (“Site”) and the services we provide (“Services”) in the ways set out in our Privacy Policy. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using this Site or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

We May Collect Technical Data About Your Device

By using this Site or any of the Services, you agree to us collecting and using technical information about the devices you use this Site on and related software, hardware and peripherals to improve our products and to provide our Services to you.

Support For The Website And How To Tell Us About Any Problems

If you want to learn more about this Site or have any problems using it please take a look at our support resources at https://www.simmtronic.com/.

Contacting us

If you think this Site is faulty or not as described or wish to contact us for any other reason, please email our customer service team at office@simmtronic.com.

How we will communicate with you

If we have to contact you we will do so by email, phone, or by pre-paid post, using the contact details you have provided to us.

Changes To These Terms Of Use

We may need to change these Terms of Use to reflect changes in law or best practice. In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

We Are Not Responsible For Other Websites You Link To

This Site or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. The inclusion of a link to another site on this Site does not imply any endorsement of the sites themselves or of those in control of them.

Acceptable Use Restrictions

You must:

  • Not use this Site or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms of Use, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into this Site
  • Not use our System, email addresses or domain name for unauthorised mass-communication such as “spam” or “junk mail”
  • Not infringe our intellectual property rights or those of any third party in relation to your use of this Site, including by the submission of any material (to the extent that such use is not licensed by these Terms of Use)
  • Not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of this Site
  • Not use this Site in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users
  • Not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service
  • Acknowledge that Simmtronic reserves the right to monitor any and all communications made to us or using our Site
  • In order to use an enquiry form and any other communication facility that may be added in the future on this Site, you are required to submit certain personal details. By continuing to use this Site you represent and warrant that:
  • Any information you submit is accurate and truthful; and
  • You will keep this information accurate and up-to-date.

Viruses, Malware And Security

  • We exercise all reasonable skill and care to ensure that this Site is secure and free from viruses and other malware
  • You are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks
  • You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via this Site
  • You must not attempt to gain unauthorised access to any part of this Site, the server on which this Site is stored, or any other server, computer, or database connected to this Site.
  • You must not attack this Site by means of a denial of service attack, a distributed denial of service attack, or by any other means
  • By breaching the provisions of the above clauses, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use this Site will cease immediately in the event of such a breach.

Intellectual Property Rights

All intellectual property rights in this Site, the documentation on this Site and our Services throughout the world belong to us (or our licensors). You have no intellectual property rights in, or to, this Site, the documentation on this Site or the Services other than the right to use them in accordance with these Terms of Use.

Limitation Of Liability

To the maximum extent permitted by law, Simmtronic accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of this Site or any information contained therein. Users should be aware that they use this Site and its content at their own risk. Nothing in these terms and conditions excludes or restricts Simmtronic liability for death or personal injury resulting from any negligence or fraud on the part of Simmtronic.

Whilst every effort has been made to ensure that these Terms of Use adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms of Use and shall not affect the validity and enforceability of the remaining terms. This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to these Terms of Use fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

If A Court Finds Part Of This Contract Illegal, The Rest Will Continue In Force

Each of the paragraphs of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even If We Delay In Enforcing This Contract, We Can Still Enforce It Later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Use, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which Laws Apply To This Contract And Where You May Bring Legal Proceedings

These Terms of Use and the relationship between you and Simmtronic shall be governed by and construed in accordance with the Law of England and Wales. Simmtronic and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Alternative Dispute Resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may wish to submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

Simmtronic have delivered a large number of technically challenging projects for DBS and consistently continued to provide outstanding service. Their support, guidance and help throughout the process has been exceptional, working closely with our design teams to ensure the right solution for the project and a sound understanding of the brief, with our delivery teams to ensure the installation and commissioning are trouble free and then providing fantastic after care to the customer. They have added true engineered value into the projects they have been involved in for Derry Building Services.

Geoff Caborn

Derry Building Services

Simmtronic have been a valued member of the DBS supply chain for over 10 years. Their pro-active and collaborative approach to lighting controls from the design stage, through to commissioning is highly valued by both our Design and Delivery Engineers.

Matt Hallam

Derry Building Services

Over the years I have really appreciated the Simmtronic ability to provide responsive support and listening to projects and clients needs. More recently the Simmtronic team has shown the capability to embrace the connectivity requirements of the Internet of Things by quickly adding MQTT to their range of integration protocols. This will greatly facilitate telemetry applications in buildings and the development of interconnected solutions that will make buildings more usable and easier to operate.

Francesco Anselmo

Arup

Landsec have consistently used Simmtronic Lighting Control Systems across our new London developments for over 15 years. Simmtronic understand our requirements and get involved at the very early stages of schemes, assisting consultants in achieving the optimum design solution, often taking the lead.  They always overcome the programme challenges they are faced with on site, delivering a quality, fully tested and operational solution, on time and to budget. Simmtronic undertake the maintenance and servicing across much of our London portfolio, they have a customer focused and flexible approach that suits the needs of our business and as well as our customers.

Mark Ponzini

LandSec

Simmtronic as an organisation has been, for the last 18 years, by far the best performing and most reliable lighting control system I use. From design through to commissioning and soft landings with the landlord teams Simmtronic always deliver on my projects. Simmtronic technology evolution is not just pushed through like others, but rather properly tested internally first, giving us as client teams the assurance that what Simmtronic say they can offer is 100% delivered, an absolute must with fast track major projects.

Alan Williamson

Multiplex

Simmtronic has constantly been available at an early stage to engage both with the designers and the Contracting team to assist with design solutions and to test options. This ultimately assists us in de-risking the project during the commissioning phase which usually defines when the project is completed. Simmtronic is seen as ‘industry standard’ and it is always encouraging to see them involved.

Jo Benson

Derwent London