Simmtronic Lighting Controls

01992 450126

Home Services On Site Support & Assistance

On-site Support & Assistance

Clients with Simmtronic SPECS3 Lighting Control Systems may require on-site support because:-
  Changes to the system are required – see Changes and Enhancements
  Functionality of lighting control system is not as expected (failed)

For functional issues Simmtronic have an engineer telephone help line during normal work hours (8:00 am to 4:00 pm Monday to Friday). Before contacting Simmtronic check that functional issue is not caused by:
  Failed lamp, ballast or mains supply issue
  The lighting control system is being incorrectly operated
Ensure information about the system and functionality issue are to hand – see fault reporting sheet

Response times for on-site support, call outs and visit requests are given in the Aftersales Department service levels document. A purchase order is required prior to any Simmtronic engineer on-site support visit, that is not covered by a maintenance agreement.

Maintenance contracts for the system are recommended as many issues can be resolved or proactively managed at the time of the maintenance contracts scheduled service visits.

Simmtronic Product and J number Identification Sheet

Simmtronic Aftersales Service Levels

Contact Aftersales/Maintenance for support

Technical datasheets of Simmtronic products, including legacy products are available from the Download Data Centre (a password is required for some areas.)